Since we launched the CFC Response app in 2017, the cyber world has evolved dramatically. Today more than ever, businesses need timely, high-quality cyber security advice to stay ahead of threats. Unfortunately, some small businesses may lack access to cyber security expertise. That’s why our mobile app, Response, is so valuable to policyholders.
Via the Response app, all CFC cyber policyholders have access to 24/7 chat capabilities alongside a range of cyber security tools and services designed to alert customers to the threats that matter – to help prevent attacks, educate employees, and facilitate rapid incident response.
One of the most valuable services within the app is 'Ask the Expert'. Available 24/7 for insureds to ask our team of cyber security experts their technical cyber queries, 'Ask the Expert' gives our cyber policyholders unparalleled access to free, tailored advice covering the following topics and more:
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Business email security
Looking to make your business email infrastructure more resilient? We can help. With nearly a quarter of cyber attacks we handle stemming from compromised email accounts, our experts can identify vulnerabilities in your systems and recommend the latest tools and system setups to boost resilience.
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System updates and patching
Whether you’ve received a critical threat alert from us directly or discovered an issue through a separate source, we can guide you through deploying updates, investigating for signs of compromise, and securing systems.
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Phishing and education
Human error remains one of the most significant contributors to cyber risk. From clicking on phishing links to sending sensitive, unencrypted files to the wrong sources, a single mistake can have serious consequences for businesses of all types and sizes. We’re here to answer any questions about our phishing simulation tool and offer practical advice to help you build a culture of cyber security awareness.
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Cyber security tools
Got a question about the free cyber security tools available in the app? Need clarification about how they work or what they do? Simply have a question about the app? “Ask the Expert” is the go-to tool for technical support for our range of cyber security tools as well as the app itself. We want clients to get the most out of their cyber policy.
Access to this range and depth of cyber security knowledge often comes at a significant investment. But through the Response app, every one of CFC’s cyber customers can benefit at no extra charge – making it a unique and valuable part of your clients policy. Just remember to remind clients to download the app as soon as their policy is bound.
Ready to show your clients the value of their cyber policy?
Download the CFC Response app from the App Store or Google Play. Clients register with their corporate email and brokers can use the code DEMOCFC000 to access the demo version.
