Notify a claim

Tell us what's happened

Be sure to have your policy number handy.

Make a claim

Or contact us by:

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App (cyber incidents only)

Available on iPhone & Android

We’re in it with you

From the moment you make a claim, your dedicated CFC claims adjuster will work proactively to help you manage the process from start to finish. 

We put speed and simplicity at the heart of our claims handling, so you can get back to focusing on what matters most, your business.

I would first like to say thank you again for our phone call yesterday. Your professionalism, compassion, and kindness is truly appreciated. This is obviously a very tough thing for our business, but it is made much easier when working with nice people like you!

Real estate firm, UK

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Man illustration

When an incident happens, we know it’s your business on the line. We’re determined to find a fast, effective solution that works for you.

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Notify a claim

Get in touch 24x7 via phone, email or online

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Discuss the details

Your personal claims handler guides you every step of the way

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Get it resolved

We successfully handle 1000s of claims each year

We understand your business

Whether you’re a manufacturer facing a product recall, or a small business in the midst of a cyber event, you can expect your CFC claims handler to have real-world, specialist experience that’s relevant to you.


We’ve handled and paid tens of thousands of professional indemnity and general liability claims for businesses of all sizes.

Emerging risk

CFC has pioneered coverage for many emerging risk areas - like intellectual property and nutraceuticals - and is one of the only teams in the market with experience handling claims from a variety of new sectors.

Financial lines

Highly-regulated businesses and M&A transactions require nuanced claims handling. Our dedicated team of financial lines experts help financial services clients navigate this complex claims environment.


Cybercrime is one of the fastest growing crimes in the world, and cyber claims often require immediate access to technical services to help businesses mitigate the impact of an attack.

Learn more about CFC’s cyber claims and incident response team.


Our claims team

Organized by industry and specialization rather than insurance line, our specialist claims team is tightly integrated into everything we do.

  • Margaret Murphy
  • Claims Director
  • Roger Francis
  • Managing Director, CFC Response
  • Jean-Pierre Royapen
  • Claims Manager, Financial Lines
  • Kate Devenish
  • Claims Manager, Specialty Claims
  • Sarah Randles
  • Claims Manager, Emerging Risks
  • Ashley Burdon
  • Claims Manager, Cyber
  • Dean Plumridge
  • Team Leader, Property and Casualty
  • Diana Hudson
  • Team Leader, UK & Intl. Cyber
  • Hayfa Riaz
  • Team Leader, AUS & Canada Cyber
  • Ines Shennan
  • Team Leader, Healthcare
  • Laura Bennett
  • Team Leader, Professions
  • Sarah Bolger
  • Team Leader, US Cyber
  • Lauren Harvey
  • Senior Claims Adjuster, Financial Lines
  • Lorraine Ekong
  • Senior Claims Adjuster, Cyber
  • Charlie Ware
  • Claims Adjuster, Healthcare
  • Jade Johnson
  • Claims Adjuster, Professions
  • Chris Shakallis
  • Senior Claims Adjuster, Healthcare
  • Heather Dodds
  • Claims Adjuster, Healthcare
  • Sophie Wortham-Hendey
  • Senior Claims Adjuster, Healthcare
  • Kirsten Maley
  • Claims Adjuster, Cyber
  • Adrianna Rajwa
  • Claims Adjuster, Cyber
  • Andrew Krasucki
  • Claims Adjuster, Cyber
  • Edward Bruce
  • Claims Adjuster, Cyber
  • George Hill
  • Claims Adjuster, Cyber
  • Rob Shacklock
  • Claims Adjuster, Cyber
  • Tim Woodman
  • Senior Claims Adjuster, Cyber
  • Rhys Gammans
  • Senior Claims Adjuster, Property & Casualty
  • Jaysen Palanee
  • Claims Adjuster, Cyber
  • Jessica Atanowski
  • Claims Adjuster, Cyber
  • Chantelle Jackson
  • Senior Claims Adjuster, Emerging Risks
  • Harry Lerman
  • Senior Claims Adjuster, Professions
  • Helen Cottrell
  • Senior Claims Adjuster, Emerging Risks
  • Jake Peake
  • Claims Adjuster, Professions
  • Matthew Taylor
  • Claims Adjuster, Emerging Risks
  • Isabel McDonagh
  • Assistant Claims Adjuster, Financial Lines
  • Zainab Mullani
  • Assistant Claims Adjuster, Cyber
  • Eden Graham
  • Claims Adjuster, Cyber
  • Audry Kasusula
  • Claims Adjuster, Cyber
  • Alex Rogers
  • Assistant Claims Adjuster, Cyber
  • Yusuf Issa-Salwe
  • Assistant Claims Adjuster, Cyber
  • Bill Cox
  • Assistant Claims Adjuster, P&C
  • Lauren Goodall
  • Assistant Claims Adjuster, Healthcare

Our claims handling in action

Explore our library of case studies for an in-depth view of how CFC responds to real customer claims.

Claims case studies
Our claims handling in action