We know that today's brokers are under pressure to do more with less, while helping clients navigate an increasingly complex risk landscape. That's why we're continually investing in new ways to simplify insurance, remove friction and help brokers deliver better outcomes for their clients.
Here are four developments helping brokers succeed today.
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Agentic underwriting: Helping brokers get answers faster
We know brokers need timely answers to keep business moving. That's why we've introduced agentic underwriting through Lane Assist, an AI-powered capability that automates routine underwriting tasks behind the scenes, helping our teams work even more efficiently – and respond even faster.
It's just one example of our approach to AI at CFC. Rather than replacing underwriters, we're using technology to take care of repetitive tasks, giving our people more time to assess risk, support brokers and tackle complex submissions. The result is a faster, smoother trading experience, delivering quicker responses to our brokers while keeping human expertise firmly at the centre of every underwriting decision.
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Affirmative AI cover: Bringing clarity to an evolving risk landscape
One of the most significant shifts we're seeing today is the rapid adoption of AI. As businesses embed AI across their operations, brokers are increasingly being asked how insurance responds when things go wrong.
To help provide greater certainty, we're introducing affirmative AI coverage across a range of core products, making it clear how AI-related exposures are treated and helping brokers give clients greater confidence they're covered for the technology they're already using.
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Evolving cover: Keeping pace with today’s realities
Beyond AI, the way businesses operate is constantly changing, creating new risks and exposing gaps in traditional insurance products too. That's why we're continually reviewing and enhancing our cover, ensuring it reflects the realities clients face today rather than the risks of the past.
Recent updates have included everything from enhancements to media cover through to vessel tracking capabilities within our marine kidnap and ransom (K&R) product. Whether it's emerging technologies, changing business models or evolving client needs, our goal is always to help brokers access cover that remains relevant as risk continues to evolve.
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Faster trading: Reducing friction in the trading process
Placing insurance doesn’t have to mean lengthy forms or waiting days for decisions. That's why we're continuing to invest in technology, digital trading and specialist expertise that help brokers access cover more quickly and efficiently.
From trading online through Connect or via 25+ insurance quoting platforms to experienced underwriting support for more complex risks, our focus is on reducing friction throughout the placement process. All to help brokers get what they need, faster.
Built to help you stay ahead
Insurance is changing quickly, with new technology, evolving risks and rising client expectations. Our role is to help make those conversations easier, whether that's through clearer cover, faster decisions, expert support or tools that streamline the trading process.
Explore smarter ways to trade and modern specialist insurance products here.
