Notify a claim or cyber incident

General enquiries or claims:

Email us

Call us

+1 866 949 4177

Experiencing a cyber incident now?

Call us now

+1 844 677 4155

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We’re in it with you

From the moment you make a claim, your dedicated CFC claims adjuster will work proactively to help you manage the process from start to finish. 

We put speed and simplicity at the heart of our claims handling, so you can get back to focusing on what matters most, your business.

I would first like to say thank you again for our phone call yesterday. Your professionalism, compassion, and kindness is truly appreciated. This is obviously a very tough thing for our business, but it is made much easier when working with nice people like you!

Real estate firm, UK

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Man illustration

When an incident happens, we know it’s your business on the line. We’re determined to find a fast, effective solution that works for you.

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Notify a claim

Get in touch 24x7 via phone, email or online

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Discuss the details

Your personal claims handler guides you every step of the way

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Get it resolved

We successfully handle 1000s of claims each year

We understand your business

Whether you’re a manufacturer facing a product recall, or a small business in the midst of a cyber event, you can expect your CFC claims handler to have real-world, specialist experience that’s relevant to you.

Specialty

We’ve handled and paid tens of thousands of professional indemnity and general liability claims for businesses of all sizes.

Emerging risk

CFC has pioneered coverage for many emerging risk areas - like intellectual property and nutraceuticals - and is one of the only teams in the market with experience handling claims from a variety of new sectors.

Financial lines

Highly-regulated businesses and M&A transactions require nuanced claims handling. Our dedicated team of financial lines experts help financial services clients navigate this complex claims environment.

Cyber

Cybercrime is one of the fastest growing crimes in the world, and cyber claims often require immediate access to technical services to help businesses mitigate the impact of an attack.

Learn more about CFC’s cyber claims and incident response team.

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Our claims team

Organized by industry and specialization rather than insurance line, our specialist claims team is tightly integrated into everything we do.

Margaret Murphy

Margaret Murphy

Claims Director

Ashley Burdon

Ashley Burdon

Cyber Claims Practice Leader

Charley Wicks

Charley Wicks

Claims Operations Manager

Diana Hudson

Diana Hudson

UK & International Cyber Claims Manager

Jean-Pierre Royapen

Jean-Pierre Royapen

Technical Claims Lead

Kate Devenish

Kate Devenish

Claims Manager, Specialty Claims

Laura Bennett

Laura Bennett

Claims Manager, Professions Claims & Kidnap, War & Piracy (KWP)

Sarah Randles

Sarah Randles

Claims Manager, Emerging Risks

Cyber

Ashley Burdon

Ashley Burdon

Cyber Claims Practice Leader

Sarah Bolger

Sarah Bolger

Team Leader, US Cyber

Andrew Krasucki

Andrew Krasucki

Claims Adjuster, Cyber

Eden Graham

Eden Graham

Claims Adjuster, Cyber

Ellie McGee

Ellie McGee

Cyber Claims Adjuster

Rob Shacklock

Rob Shacklock

Claims Adjuster, Cyber

Yusuf Issa-Salwe

Yusuf Issa-Salwe

Claims Adjuster

Bethany Melvin

Bethany Melvin

Assistant Claims Adjuster, Cyber

Financial lines

Jean-Pierre Royapen

Jean-Pierre Royapen

Technical Claims Lead

Lauren Harvey

Lauren Harvey

Claims Team Leader – Financial Lines

Megan White

Megan White

Claims Adjuster, Financial Lines

Ben Isachsen

Ben Isachsen

Assistant Claims Adjuster, Financial Lines

Emerging risks

Sarah Randles

Sarah Randles

Claims Manager, Emerging Risks

Chantelle Jackson

Chantelle Jackson

Senior Claims Adjuster, Emerging Risks

Helen Cottrell

Helen Cottrell

Senior Claims Adjuster, Emerging Risks

Ciara Kilcoyne

Ciara Kilcoyne

Claims Adjuster, Emerging Risks

Matthew Taylor

Matthew Taylor

Claims Adjuster, Emerging Risks

Meghann Kennedy

Meghann Kennedy

Claims Adjuster, Emerging Risks

Tara Dingle

Tara Dingle

Claims Adjuster, Emerging Risks

Matthew Ohioze

Matthew Ohioze

Assistant Claims Adjuster, Emerging Risks

Professions

Laura Bennett

Laura Bennett

Claims Manager, Professions Claims & Kidnap, War & Piracy (KWP)

Jade Johnson

Jade Johnson

Senior Claims Adjuster

Caitlin Hawthorne

Caitlin Hawthorne

Claims Adjuster, Professions

James Ramsay

James Ramsay

Claims Adjuster, Professions

Sam Rowe

Sam Rowe

Claims Adjuster, Professions

Specialty

Kate Devenish

Kate Devenish

Claims Manager, Specialty Claims

Dean Plumridge

Dean Plumridge

Team Leader, Property and Casualty

Ines Shennan

Ines Shennan

Team Leader, Healthcare

Charlie Ware

Charlie Ware

Senior Claims Adjuster, Healthcare

Chris Shakallis

Chris Shakallis

Senior Claims Adjuster, Healthcare

Harry Lerman

Harry Lerman

Senior Claims Adjuster, Professions

Heather	Dodds

Heather Dodds

Senior Claims Adjuster, Healthcare

Sophie Wortham-Hendey

Sophie Wortham-Hendey

Senior Claims Adjuster, Healthcare

Jack Cross

Jack Cross

Claims Adjuster, P&C, Specialty

Rebekah Agbeyegbe

Rebekah Agbeyegbe

Claims Adjuster P&C

Alice Leach

Alice Leach

Assistant Claims Adjuster

Ed Whittley

Ed Whittley

Assistant Claims Adjuster

Krish Jaishankar

Krish Jaishankar

Claims Adjuster, Healthcare

Will Greenhalgh

Will Greenhalgh

Assistant Claims Adjuster, P&C, Specialty

Our claims handling in action

Explore our library of case studies for an in-depth view of how CFC responds to real customer claims.

Claims case studies
Our claims handling in action