If you are unhappy with any aspect of the service that you receive from us, please contact your insurance broker in the first instance, stating the nature of your complaint, the policy and/or claim number.
Alternatively, you can contact us directly at complaints@cfc.com, or you can also write to:
Complaints
CFC Underwriting Ltd
8 Bishopsgate
London
EC2N 4BQ
United Kingdom
Telephone: (+44) 20 7220 8500
In the event that you remain dissatisfied, it may be possible for you to refer the matter to the Department of Insurance in your State for review. Further information about your complaint escalation rights are included within your Policy documentation, but they will also be provided to you by CFC upon receipt of any complaint.